Refund & cancellation policy

Any order can be cancelled at no cost until it is despatched — write to hello@theoldmillgoods.com or send a message on WhatsApp to +91 90000 41216 with the order number.

We despatch quickly, so this window is genuinely short: an order placed before 2 p.m. on a working day usually leaves the same afternoon. If it has already gone, the section below applies instead, and you are no worse off under it.

A cancelled order is refunded in full, including any delivery or cold-chain charge, since neither has been incurred.

Tell us within 14 days of delivery and you get a full refund, including what you paid for delivery.

You do not have to send anything back. Keep it, give it away or throw it out — with food, a return journey costs more than the goods, arrives in no condition to resell, and asks you to spend an afternoon at a courier's counter to prove something we are willing to take your word for.

We do not ask why. If you want to tell us, we would like to know, because that is the only way the next batch gets better — but it is not a condition of the refund and nobody will press you for it.

Photograph the parcel before you open it and send the photograph on WhatsApp to +91 90000 41216.

A replacement is despatched the same working day. If you would rather have the money than the replacement, say so and we will refund instead.

The same applies if the wrong item arrives, if a seal is broken, or if a jar has leaked. You do not need to return anything and there is no assessment period — the photograph is enough.

Refunds leave within five working days of us agreeing one, and go back the way they came.

Paid by card, UPI or net banking — the refund is sent to the same card or account. How long it then takes to appear is your bank's business rather than ours: UPI is usually same-day, cards commonly take five to seven working days, and a few banks take a full billing cycle.

Paid cash on delivery — there is nothing to reverse, so we will ask for a bank account or UPI ID to send it to. We ask for that only when there is a refund to pay and we do not keep it afterwards.

The ₹49 cash-on-delivery handling fee is refunded along with everything else where the fault was ours or where the order was cancelled before despatch.

A subscription runs on a 30, 45 or 60-day cycle and takes 10% off the price for as long as it lasts. The cycle belongs to the item, so a 30-day ghee and a 60-day coffee sit on one subscription without being forced into step.

Skip a delivery, change the cycle, swap the item or stop altogether — at any time, from your account, with no notice period and nothing to pay. There is no minimum number of deliveries and the discount is not clawed back if you stop.

Changes apply from the next delivery. If one has already been despatched when you cancel, that one still arrives and the 14-day rule above covers it like any other order.

We email before every renewal with enough notice to skip it.

A gift subscription is paid for in full at the start and cannot be cancelled by the recipient, since it is not their money.

The person who paid can cancel the remaining deliveries at any time and is refunded for the ones not yet despatched.

A card goes out with the first delivery. Prices never appear on a gift invoice or a gift parcel.

Occasionally we cancel an order ourselves: a batch fails its lab panel after it was sold, a pin code turns out not to be serviceable for a chilled item, or a price was published in error.

When that happens you are refunded in full within five working days and told which of those it was. We do not substitute a different product for the one you ordered without asking you first.

Nothing on this page reduces the rights the Consumer Protection Act 2019 gives you. Where that Act gives you more than this policy does, the Act is what applies.

If a refund has not arrived when it should have, or the answer you got did not settle it, the grievance officer below is the next step — and after that, the National Consumer Helpline on 1915 and the consumer forum for your district.